Refund Policy

Last Revised May 16, 2024

This refund policy for PHWIN (“we”, “us”, or “our”) outlines the terms and conditions under which refunds may be issued. By using our services (“Services”), you agree to the terms of this policy. If you have any questions or concerns, please contact us at [email protected].

Summary of Key Points

This summary outlines key aspects of our Refund Policy, but more details on any topic can be found by clicking the link after each key point or using the table of contents below to find the specific section.

Eligibility for Refunds

Refunds may be issued under specific conditions. Learn more about the eligibility criteria for refunds.

Process for Requesting a Refund

To request a refund, follow our defined process. Learn more about how to request a refund.

Timeframe for Processing Refunds

Refund processing times may vary. Learn more about how long it takes to process a refund.

Non-Refundable Items and Services

Certain items and services are non-refundable. Learn more about what is non-refundable.

Contact Information for Refund Requests

If you need assistance with a refund request, you can contact us directly. Learn more about how to get in touch with us.

Table of Contents

  1. Eligibility for Refunds
  2. Process for Requesting a Refund
  3. Timeframe for Processing Refunds
  4. Non-Refundable Items and Services
  5. Contact Information for Refund Requests

Eligibility for Refunds

Conditions for Eligibility

In short: Refunds may be issued if specific conditions are met.

Refunds are generally issued under the following circumstances:

    • Technical issues that prevent you from accessing our Services: If you encounter technical difficulties that hinder your ability to use our Services, you may be eligible for a refund. This includes problems such as server outages, software bugs, or other technical faults on our end.
    • Incorrect or duplicate charges on your account: If you notice any erroneous or duplicate transactions on your account, you can request a refund. This covers situations where you have been charged multiple times for the same service or charged for a service you did not receive.
    • Other cases as deemed valid by our customer service team: Our customer service team will review other refund requests on a case-by-case basis. If your situation does not fall under the above categories but you believe you have a valid reason for a refund, please contact us for further assistance.

Process for Requesting a Refund

Steps to Follow
In short: Follow our defined process to request a refund.

To request a refund:

  1. Contact our customer service team: Reach out to us at [email protected]. Ensure you include your account details and a clear description of the issue you are experiencing.
  2. Provide your account details and a description of the issue: When submitting your request, please provide detailed information about your account, including your username and any relevant transaction IDs. A clear and concise description of the problem will help us process your request more efficiently.
  3. Submit any relevant documentation or evidence supporting your request: Attach any documentation that supports your refund claim, such as screenshots, receipts, or error messages. This evidence will help us verify your request and expedite the review process.

Our team will review your request and notify you of the outcome. We aim to respond to all refund requests promptly and provide clear instructions on the next steps.

Timeframe for Processing Refunds

Expected Timeframe
In short: Refund processing times may vary depending on the payment method and other factors.

Once your refund request is approved, we will process it within 7-10 business days. The time it takes for the refund to appear in your account may vary based on your payment method and financial institution. Some banks and credit card companies may take longer to process the refund, so please allow additional time for the funds to be credited to your account.

Non-Refundable Items and Services

Non-Refundable Criteria
In short: Certain items and services are non-refundable.

The following items and services are typically non-refundable:

  • Services that have already been fully delivered: If a service has been completed and delivered as agreed, it is generally non-refundable. This includes cases where you have fully utilized the service or product provided.
  • Promotional items or bonuses: Any items or bonuses received as part of a promotional offer are non-refundable. This includes free spins, bonus credits, or any other promotional rewards.
  • Any other items as specified in our terms and conditions: Additional non-refundable items or services may be outlined in our terms and conditions. Please review these terms carefully to understand what is eligible for a refund.

Contact Information for Refund Requests

How to Get in Touch
In short: Contact us if you need assistance with a refund request.

If you need help with a refund request, you can reach us at:

Email: [email protected]

Social Media:

  • Facebook: 
  • Instagram: 
  • X (formerly Twitter): 
  • YouTube: 

We are here to assist you and will respond to your inquiry as soon as possible.

By using our Services, you acknowledge that you have read and agree to this Refund Policy. If you do not agree with our terms, we respectfully ask that you refrain from using our Services. If you have any questions or concerns, please contact us at [email protected].

Scroll to Top